Our process

Request a Quote

You can call us in the office to chat about your options 1300 668 187 - we can generally be able to give you some advice on the most appropriate solution. 

Alternatively, you can send us your information via our website Request a Quote form and we will get back to you to discuss your requirements. This option can be handy after hours or on the weekend when we are not in the office.  

For certain products it may be possible for us to give an indicative estimate over the phone. Sometimes we ask that you send through photos of the area to give us an idea about access and any issues for installation.

From that point we usually arrange a suitable time to come and discuss the project with you.  We will set a time and date and pride ourselves on being reliable and punctual.

Accepting the quote

You will receive a quote via email. Our quotes are prepared for each individual project. They will contain all the information you need to make an informed decision about the product and services you are agreeing to. You will see:

  • Information about the product

  • Any options available to you - there may be options you need to select or de-select depending on your requirements. this can happen using the tick boxes on the quote.

  • Links to warranty information 

  • Sample photos

  • Our payment details - our preference is for a bank transfer. 

If you have any questions you can call us or use the links on the quote to get in touch.

We encourage communication throughout the process and want to make sure you are satisfied with the level of information you have about the products and service you will be receiving.

When you are ready to accept the quote - you can do that using the link on the email. This will send us a note that you have accepted and we can begin our behind the scenes process to get things started.

Payments

We offer custom products and request a 50% deposit prior to the ordering of the product. Once the deposit is received we will progress the project and ensure that the materials and product are ordered.

Installation

Once the materials and products have arrived, we will be in touch to arrange a suitable time for installation. Once the installation is complete you will receive product handover paperwork (if applicable) and the final balance invoice will be sent to you via email. We always welcome feedback and encourage you to get in touch with any comments or questions.


master builders association

We supply and install throughout the Hunter Valley, Newcastle, Lake Macquarie and the Central Coast.
Timothy Davies, Contractor (Builder) Licence No 173020C.
MBA Membership Number 1854663.

Contact Us
  • Rathmines, NSW 2283
  • Call. 1300 668 187
  • Mob. 0418 676 598