Our process

Request a Quote

You can call us in the office to chat about your options 1300 668 187 - we can generally be able to give you some advice on the most appropriate solution. 

Alternatively, you can send us your information via our website Request a Quote form and we will get back to you to discuss your requirements. This option can be handy after hours or on the weekend when we are not in the office.  

For certain products it may be possible for us to give an indicative estimate over the phone. Sometimes we ask that you send through photos of the area to give us an idea about access and any issues for installation.

From that point we usually arrange a suitable time to come and discuss the project with you.  We will set a time and date and pride ourselves on being reliable and punctual.

Accepting the quote

You will receive a quote via email. Our quotes are prepared for each individual project. They will contain all the information you need to make an informed decision about the product and services you are agreeing to. You will see:

  • Information about the product

  • Any options available to you - there may be options you need to select or de-select depending on your requirements. this can happen using the tick boxes on the quote.

  • Links to warranty information 

  • Sample photos

  • Our payment details - our preference is for a bank transfer. 

If you have any questions you can call us or use the links on the quote to get in touch.

We encourage communication throughout the process and want to make sure you are satisfied with the level of information you have about the products and service you will be receiving.

When you are ready to accept the quote - you can do that using the link on the email. This will send us a note that you have accepted and we can begin our behind the scenes process to get things started.

Payments

We offer custom products and request a 50% deposit prior to the ordering of the product. Once the deposit is received we will progress the project and ensure that the materials and product are ordered.

Installation

Once the materials and products have arrived, we will be in touch to arrange a suitable time for installation. Once the installation is complete you will receive product handover paperwork (if applicable) and the final balance invoice will be sent to you via email. We always welcome feedback and encourage you to get in touch with any comments or questions.

 

Our Suppliers & Partners

Our suppliers and partners

   
 





"Awning solves our problem with direct sunlight and difficulty with putting up any other kind of shade. Service was extremely good. Very prompt response, helpful advice and friendly approach. It was refreshing to deal with a supplier who responded straight away to our request and kept us regularly updated on progress."

Alice & Mark 

Folding Arm Awning

"After a number of alternative providers failed to attend scheduled quotation appointments we contact Tim at 4.00pm. Tim was immediately proactive and set an appointment at our house at 8.30 the next day. In the meantime, Tim mailed photographs to give us an indication of his work. True to his word, Tim attended and provided us a quote on the spot. Later that day we accepted and agreed on an installation date. The product was delivered and installed on the agreed date. We are very happy with Tim's service and advice, the product itself and the final result. We would recommend East Coast Shade Design, Thanks."

Craig F

Hornsby

Installed Skyspan Retractable Umbrella: "Is an attractive addition to our home entertaining area - neighbours comment favourably. Service: Especially good from order to installation and subsequently, obvious interest in our satisfaction levels was most gratifying. It is a pleasure to do business with East Coast Shade Design."

Dianne V

Dudley

"Excellent - very happy with quality of sails and strength of posts and fittings. Patience and input into design was very much appreciated - end result was perfect. Delivered more than was promised in service, timeliness and effect. Amazing turnaround times - completed significantly earlier than promised."

Emma & Angus H

Maitland

"Very Good Service. Prompt to quote and install. Awning looks great and was exactly what we wanted."

Harol 230 Folding Arm Awning

"Very impressed with the quality of materials used and very cost competitive compared with my other quotes. First Class Service - very timely service. I very much enjoyed having Tim do the work - very professional and reliable and shows great enthusiasm in his work."

James Harrison

Chatswood

"Great creative insight into design - withstands the weather and supports our need for shade. Regular Communication meant work proceeded efficiently and friendly manner. It looks great, kids happy, we're happy."

Karrawong Kindy

Shade Sails:  "Excellent and prompt. Clean and neat (& cheerful) work. Tim Davies was very helpful and patient."

Max & Lorraine Lowery

Mt Errington Early Learning Centre

"We love our new awning. It is easy to use and looks great. Service: Excellent. Friendly. Good Follow-up. Informative. Didn't push me to spend more - recommended what was necessary. We are very happy with end result and it blends with our house as if it was meant to be there all along."

Melinda C

Manly

Outdoor blind installation: "Very helpful, kept informed at all times - installed blind very quickly without disruption. Happy to have done business - would use again."

Neil Hunter

Campus Central, Ourimbah

"Thanks to Tim an and the team for a very professional installation of our new motorised awning. We were very impressed with the product, and with the detailed investigation and resolution of the mounting details and installation process ."

Chris

New Lambton

"The sail that we had installed is excellent in both workmanship and quality. It is better than we imagined and provides us with our desired requirement of privacy and shade. The service provided by Tim is exceptional. His expertise and attention to detail was invaluable enabling us to work together to achieve the desired result even though the area to be covered was unusual and complicated in design. Tim understood the importance of getting our sail exactly right and we are delighted with the result. We would have no hesitation in recommending East Coast Shade Design to anyone considering installing a shade sail. Tim kept us informed from beginning to end of the project."

Paul and Jill

Ashfield

"Heavy sail material, powder-coated posts, stainless fittings all look like a quality product. Excellent communications and Tim is there when he says he will be."

Terry W

Request a Quote

Request a quote online for any of our shade products.

master builders association

We supply and install throughout the Hunter Valley, Newcastle, Lake Macquarie and the Central Coast.
Timothy Davies, Contractor (Builder) Licence No 173020C.
MBA Membership Number 1854663.

Contact Us
  • Rathmines, NSW 2283
  • Call. 1300 668 187
  • Mob. 0418 676 598